Most frequent questions
Can I still make changes after my order?
In the interest of our customers, we strive to keep production and delivery times as short as possible.
That's why, as soon as your order details arrive on our server, they are transferred to an extensive, fully automated manufacturing process and we begin production immediately. Please understand that we cannot change or cancel your order at a later date. Please feel free to contact our Customer Service.
Where is my order?
Use the order status to check the current status of your order
How long does it take for my order to reach me?
The delivery time is usually 6-7 working days (Mon-Fri).
How can I speed up the delivery?
For particularly urgent orders, we offer PRIO printing: orders received by 8:00 a.m on weekdays (Mon-Fri) are guaranteed to be printed the same day.
You can select the Prio print option in the shopping cart.
Help, my payment failed, what can I do?
This is annoying, but it's easy to change: just go to your order status and try to pay again. You can also change your payment method here.
Once we have received your payment, you will receive a confirmation email from us.
How big can a collage be printed?
If you wish, we can print your collage up to a size of 120 x 90 cm (100 x 100 cm for square templates).
Here you can find all sizes & prices
What is the maximum number of photos I can use in a collage?
We offer templates from 2 photos to 100 photos.
Want to use more than 100 photos? Check out the photo mosaic theme.
With which template can I use the most photos?
The templates with 100 images are the most photos you can use at the moment
How large can the templates be printed?
You can choose the print size of your collage after it is finished. We offer sizes between 30x30 and 120x80 cm.
Are my images suitable?
Click on your inserted image in the template. If your image is suitable, a green smiley will appear.
Can I save the collage and edit it later?
To do this, use the save icon (disk) above the template. Enter your email address there and we will send you your current collage as a link. This link is valid for 5 days.
Can I add text?
We offer numerous templates with a text option. For the complete overview, select with text under all templates.
You can also create an individual text as a collage, for example names.
Direct to Collage as name
Create & order collage
- Templates
- Editor
- Create Together
- Save
- Number collages
- Word & Name Collages
What is the maximum number of photos I can use in a collage?
We offer templates from 2 photos to 100 photos.
Want to use more than 100 photos? Check out the photo mosaic theme.
On which material can I have my collage printed?
We print on canvas, acrylic, aluminium dibond and posters.
More about printing photo collage
How much does it cost to print a collage? (Prices)
You can have your finished collage printed on canvas, acrylic, aluminium dibond or as a poster in the size of your choice.
Here you can find the current prices.
Can I send a collage as an e-card?
Yes, this is possible. If you decide to download the collage as a file, you can send it as an e-card as often as you like directly after purchase and print it out at home on your PC.
Can I buy my collage as a file?
Yes, this is possible. After completing the collage, we offer you various file sizes for download
What resolution do I need when I buy the file?
The smallest file resolution (size S) is suitable for use on mobile devices and the PC. For printouts, we recommend the medium size (size M). For large printouts with high resolution, the largest size is best suited (size L).
What happens to my transferred images?
Your transferred images will be saved for up to 10 days in case you want to continue editing your collage. If you do not want your images to be saved, click Delete all images.
What happens to the collage I have created?
If you do not order your collage, it will be automatically deleted after 10 days. Purchased collages will be stored for 3 months for possible reordering and then deleted as well.
What size can I have my collage printed in?
Under Info in the image management of the collage editor you will find the sizes and materials that we offer for your collage.
Can I order several collages together?
Yes, this is possible. Just click on Create another collage below the shopping cart.
General questions
- Order & Technical Questions
- Shipping & Delivery
- Payment & Vouchers
- Complaint
Questions about our products
- Canvas
- Poster
- Acrylic glass
- Alu-Dibond
- File Download
- Suspensions
See our acrylic & alu-dibond tips
Order status - shipment tracking
After entering your order data you can check the status of your order here.